New York City Department Of Consumer Affairs

IF YOU OPERATE A BUSINESS IN NYC, THE DEPARTMENT OF CONSUMER AFFAIRS STATES THAT A BUSINESS OWNER HAS THE RIGHT TO:

1.   Courteous and professional treatment by our employees


2.   Inspectors who are polite, professionally dressed, and properly identified


3.   Information about how long inspections will take and the cost of all related fees


4.   Knowledgeable inspectors who enforce agency rules uniformly


5.   Receive information about agency rules from inspectors or other employees


6.   Contest a violation through a hearing, trial or other relevant process


7.   Request a review of inspection results or re-inspection as soon as possible


8.   Receive explanation from inspectors (if requested) on violation details and instructions for viewing inspection results


9.   Access information in languages other than English


10. Comment, anonymously and without fear of retribution, on the performance or
conduct of our employees

For further information, please refer to the New York City’s Department of Consumer Affairs website at http://www.nyc.gov/html/dca/html/home/home.shtml